Privacy Policy

Effective date: 28th August 2020

Tasmanian Soap Farm is committed to providing quality services and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

1. Analytics

1.1 This website collects personal data to power our site analytics, including:

· Information about your browser, network, and device; · Web pages you visited prior to coming to this website; · Your IP address.

This information may also include details about your use of this website, including:

· Clicks · Internal links · Pages visited · Scrolling · Searches · Timestamps

We will share this information with Squarespace, our website analytics provider, to learn about Site traffic and activity.

2. Cookies

2.1 This Site uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

· These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you; · These analytics and performance cookies are used on this Site, only when you consent on our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

2.2 Australian businesses are not required to display a cookie consent pop-up. However, in the interests of worldwide concerns about privacy and data collection we maintain full disclosure and have therefore included a consent cookie banner on our Site.

3. Abandoned cart emails (not yet activated)

3.1 You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

1. You enter your email address at checkout or are logged into your Customer Account. 2. You add a product which is in stock to your shopping cart. 3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email. The email will link back to this website, where you can pick up where you left off and complete your purchase.

4. Visitor data

4.1 When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

· Billing and shipping address; · Details relating to your purchase (for example, products ordered); · Email address; · Name; · Phone number · Credit card number (the last four digits only)

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. As you go through the checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

4.2 This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

· Information about your browser, network and device; · Web pages you visited prior to coming to this website; · Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

5. Security of Personal Information

5.1 Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

6. Access to your Personal Information

6.1 You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Tasmanian Soap Farm will not charge any fee for your access request but may charge an administrative fee to cover the costs for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

7. Maintaining the Quality of your Personal Information

7.1 It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

8. Customers from the European Union (or European Economic Area)

8.1 The General Data Protection Regulation (GDPR) also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of Data Protection laws occurred. For example, the supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone 0303 123 1113.

If you have any concerns or comments about our Privacy Policy please contact us.

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