FAQ

Orders and Shipping

Q: How do I pay for my order?

A: The prices displayed on our site are in Australian dollars (AUD). Choose from any of the payment methods at the checkout.

Q: Which freight company will deliver my order?

A: We use Australia Post for all deliveries. This is because it is a trusted government business enterprise and the most reliable and cost effective option for us and our customers.

Q: What if I need to change my order?

A: Please contact us immediately at hello@tasmaniansoapfarm.com. We’ll do our best to make any updates you request, provided your shipment has not already left.

Q. What will it cost to ship my order?

A: Our shipping rates vary according to the destination of the order: whether national (the rest of Australia) or international. Shipping charges are calculated automatically according to the shipping address. You choose between standard and express shipping options before finalising the order at the checkout.

Q: How do I track my order?

A: You can check on the status of your order at any time through the Australia Post website using the tracking number you receive via email once your order is shipped.

Q: How long does it take for an order to arrive?

This depends on the product/s ordered. Typically, you will receive your orders within 2-5 business days if you are in Australia. For other countries, delivery can take from 10-15 business days.

Q: Will I be charged customs and taxes?
A: If your order is being shipped within Australia. There are no additional fees, apart from the postage.

If your order is being shipped outside Australia, there are no additional fees charged by us, apart from the postage. However, there may be additional fees based on your country’s regulations, which means that you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Returns & Refunds

Q: What are my rights when it comes to returns and refunds?

A: We respect your rights as a consumer. If you feel your product has failed a Consumer Guarantee (as defined by Australian Consumer Law) then you can request a remedy. The type of remedy depends on the circumstances but may include a repair, replacement or refund.

Please contact us at hello@tasmaniansoapfarm.com within seven days of receipt of your goods. Quote your customer order number, explain the problem and provide a photograph of the damaged or faulty goods. We will take care of you and make sure that you are completely satisfied with the solution.

Q: What if I have changed my mind about my purchase?

Sorry, but because our soaps and accessories are personal care products, they cannot be returned if you have changed your mind. Please choose carefully when ordering.

General

Q: Is Tasmanian Soap Farm Australian-owned?

A: Yes, 100%.

Q: Is my personal information kept private?

A: Absolutely! Please be assured that your personal information is kept private and confidential. We invite you to read our Privacy Policy.

Q: What do I do if I want to provide feedback of if I have any other questions?

A: Kindly contact us. We are here for you!

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